11t Privacy Policy — How We Protect the Personal Information of Malaysian Users
This policy explains what information 11t collects, how it is used, stored and protected, and your rights as a user over that data.
Effective date: 1 January 2026
What information is collected when you use this platform?
When you register or use 11t's services, several categories of information are collected to keep the platform running smoothly and to provide you with the best experience:
- Account information — username, email address, phone number, and encrypted password collected during the registration process.
- Local payment information (MYR) — payment method details such as bank account numbers or e-wallet names (TNG, FPX) used for deposits and withdrawals. Full account numbers are not stored directly; only the information required to process transactions is retained.
- Device and browser information — device type, operating system, browser type, screen resolution, and IP address used when accessing the platform.
- Usage data — records of pages visited, games played, active session duration, and in-platform actions for service improvement purposes.
- Cookies and tracking data — further details are explained in the cookies section below.
All information collected is strictly limited to what is necessary for platform operations. 11t does not collect any information unrelated to delivering our services to you.
How is your information used?
Information collected by 11t is used solely for the following purposes:
- Processing account registration and verifying user identity.
- Processing deposits, withdrawals and financial transactions in MYR.
- Sending account-related notifications, active promotions and platform updates.
- Detecting and preventing fraudulent activity, account misuse or unauthorised access.
- Analysing usage patterns to improve the interface and overall user experience.
- Complying with legal requirements or directives from relevant authorities in Malaysia when required.
11t does not use your information for third-party marketing purposes without your explicit consent.
How are cookies used and can they be controlled?
The 11t platform uses cookies — small text files stored on your device — to keep core platform functions running properly. Several types of cookies are used:
- Session cookies — required to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves user preferences such as interface language and display settings for convenience on subsequent visits.
- Analytics cookies — used internally to understand how users interact with the platform for the purpose of continuous improvement.
You can control or delete cookies through your browser settings. However, disabling session cookies may affect your ability to log in or use certain platform features.
How is your data stored and protected?
The security of user data is a top priority for 11t. All personal and financial information is stored using appropriate encryption methods to prevent unauthorised access. The protective measures in place include:
- Data encryption in transit using industry-standard security protocols.
- Internal access controls ensuring only authorised personnel can access user data for legitimate operational purposes.
- Continuous monitoring of unusual system activity to detect and respond to security threats.
Your data is retained for as long as your account remains active, or as long as necessary to meet relevant legal and operational requirements. When data is no longer needed, it will be securely deleted or anonymised.
Is your information shared with third parties?
11t does not sell, rent or distribute users' personal information to third parties for marketing purposes. In the following limited circumstances, information sharing may occur:
- Payment processors — transaction information required is shared with trusted payment processors (such as FPX or TNG providers) solely to enable the transaction to be processed.
- Legal requirements — 11t may be required to disclose certain information if mandated by law, court order or a directive from a lawful authority in Malaysia.
- Business transfers — in the event of a merger, acquisition or asset sale, user information may be transferred as part of that process, with appropriate notice provided to users.
In all of the above situations, 11t ensures that information shared is limited to the minimum necessary.
What rights do you have over your personal data held by this platform?
As an 11t user, you have the following rights regarding your personal data:
- Right of Access — you have the right to request a copy of the personal information we hold about you.
- Right of Rectification — if any of your information is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account profile settings.
- Right of Erasure — you may request the deletion of your account and personal data. Such requests will be processed subject to any applicable legal requirements or ongoing obligations.
- Right to Withdraw Consent — you may withdraw consent for receiving marketing communications at any time through your account settings.
To submit any request relating to the rights above, or if you have questions about this Privacy Policy, please contact our team at [email protected]. We will respond within a reasonable timeframe. Additional information on how we manage accounts is also available on the FAQ.
Policy updates and how to contact us regarding privacy matters
11t reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. Any material amendments will be communicated to users via in-platform notifications or through their registered email.
The effective date shown at the top of this page will be updated whenever amendments are made. Users are responsible for reviewing this page periodically. Continued use of the 11t platform after any amendments take effect will be considered acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact us via:
- Email: [email protected]
- Help page: FAQ
This policy applies to all users of the 11t platform in Malaysia and is governed by applicable Malaysian law.
Have more questions about your privacy or account?
Check the FAQ page for full guidance, or register a new account to start using the 11t platform with confidence.